SUPPORT

Producers. Designers. Engineers. Our team has got your back.

 

When you book an event with Showboat Live, you hire a team. Regardless if your event is fully producer-supported or you use the self-serve interface, every Showboat Live event is assigned a dedicated specialist to deliver a flawless experience. Our hybrid and virtual event production support team is at your service.

 
 

We specialize in hybrid and virtual event production. How can we help you?

From planning to execution, our goal is to deliver an impressive, stress-free experience for you and your guests. Build your planning model based on your needs.

  • Full team of producers available 

  • Self-serve platform training and handbook provided

  • Virtual green room for all presenters and planners

  • Real-time customer support throughout your event

Frequently Asked Questions

  • Q: Is special hardware or software required?

    A: No. To join a Showboat Live event, you only need a computer with arrow keys and an internet browser.

  • Q: Is Showboat Live suited for hybrid events?

    A: Yes! Showboat Live is perfect for hybrid events. It gives planners and producers a cost-effective, easy-to-manage tool to share content for people attending events in person and online seamlessly. Showboat Live pulls everyone together for a shared experience.

  • Q: Is there a minimum or maximum attendance requirement?

    A: You can enter Showboat Live alone or host large events. The more people who participate, the better the Showboat Live experience can be. Showboat Live is ideal for small, intimate meetings and 2,000-person events alike.

  • Q: Can I host impromptu meetings and events on demand?

    A: Yes. Showboat Live offers a subscription model allowing you to book and host meetings and events whenever you want.

  • Q: How do I brand my event?

    A: After you reserve your Showboat Live event, a specialist will meet with you to support your planning needs. Provide your specialist with your brand colors and logo and we’ll take care of the rest. If you need a customized event design, we can do that, too; your event level will be included in your initial proposal.

  • Q: Does Showboat Live support dress rehearsals?

    A: Yes. Practice makes perfect. We highly recommend scheduling a dress rehearsal or dry run before your live event. Dress rehearsals can be scheduled for self-serve or producer-supported events.

  • Q: Can I charge a fee for tickets?

    A: Showboat Live can be used with any ticketing system. It is up to you if you want to charge a fee or host for free. You will share an event access link with registered guests.

  • Q: How do guests join and participate in my event?

    A: Guests will receive a web link via email – either directly from you or through the Showboat Live platform – before the event.

  • Q: My guests are not tech-savvy. Is Showboat easy to use?

    A: Yes. Guests use their arrow keys to move throughout your event. It’s as simple as moving forward, backward, and side-to-side. Producers are available to help guests, just in case

  • Q: How do I manage audience activity during presentations?

    A: Showboat Live provides Theater Mode, which can be activated as your ROS dictates, switching between networking and presentations. When you intend for guests to focus on a speech, slides, or streaming, Theater Mode allows producers to take-over the event space view temporarily so that guests primarily see the presentation.

  • Q: Can I design my own virtual event space?

    A: Absolutely yes. Showboat can provide space building guidelines to any team with real time modeling capabilities that wants to bring their own vision to life.

  • Q: What if something goes wrong during our event?

    A: If your event is producer-supported, you will be in constant contact with your assigned team before, during, and after your event. If you select the self-serve option, we provide multiple channels for immediate tech support.

  • Q: Does Showboat Live work on a mobile device?

    A: Mobile support launch in Q2 2022. Stay tuned. We hope you’re as excited as we are.

  • Q: Do I need a blockchain wallet or crypto currency to use Showboat Live?

    A: Showboat Live does not work with crypto currency or blockchain. We are committed to delivering a clean, safe, professional solution for event planners and producers. When Microsoft supports crypto, we’ll consider it.

  • Q: How much does a Showboat Live event cost?

    A: Choose from several pricing models designed to suit your needs. Pricing starts at $1,500 for the platform plus a fee per attendee and event duration. See our Pricing page for more details.

  • Q: Is Showboat Live the metaverse?

    A: We like to say Showboat Live is a bridge to the metaverse, which is considered the next generation of internet technology. With 3D-rendered, interactive virtual environments, customizable avatars, spatial audio technology, and dynamic guest engagement options, Showboat Live allows you to enter and participate in a virtual world with the help of a computer and internet browser.